Training, Tools, Templates & Much More

Service Library
Understanding how policies, processes, and procedures work

This course describes how the 3 Ps (Policies, Processes, and Procedures) work together. A clear understanding of 3P is key to arranging and creating documentation that works!

Service Library - Get me Started!

Online Training

Narrated Slides

Continual Process Improvement
  • Online Course
  • Narrated Slides
  • Online Training

Teaches you how to analyze your content to identify areas that require improvements and the methods to implement updated content into existing documents.

Service Library - Optimized Organization

Organization is key when searcing for content. This course helps you organize your cotent for utmost optimization.

Knowledge Retention and Process Engineering

This course teaches you how to retain harvest and retain knowledge during normal everyday operations. 

Let's audit and manage an upgrade to your service library

Answer a number of questions do help us analyze your current service library. We'll take that information, analyze it, and create a report showing strengths and weaknesses.

Standard Technical Writing Services

Standard hourly rates apply. Let us create your installation guide, user manual, quick start, administrator;s guide, training manuals, audit responses, product documentation such as online help, datasheets, manuals, support manuals, etc.

SLA Key Performance Indicators

Documentation Related KPIs

Incidents resolved remotely

Average rate of open instances

Rate of incidents resolved by Tier 1 support

Incident response time

First time resolution rate

Service Library Pack (1 year subscription)
  • A full year of whatever you need to create and maintain your Service Library....well maybe not everything. Requires $1500.00 down and 12 monthly payments of $83.25.
  • Training portal access to service library courses, forms, templates, examples etc.
  • Service Library Implementation Diagram for your organization
  • The 3 Ps (Policies, Processes, and Procedures) online course
  • SL Knowledge Management Program

SL Knowledge Management (1-Year Assistance and Support Program)
  • (1) year program divided into 12 monthly payments of $83.25...
  • Similar to a MSA, the Managed Documentation Services Agreement (MDSA) provides you with the following:
  • Online and Phone Support
  • Policy, Process, and Procedure review daily
  • Knowledge Management
  • Template Creation
  • Meeting Coordination
  • Weekly Q&A Sessions
  • 1 on 1 Direction

Compliance
HIPAA Compliance Pack Program

A full year of training portal access, support, standardized templates, forms, knowledge management...

  1. Starting your HIPAA Compliance Library
  2. HIPAA Program Implementation Process Diagram
  3. HIPAA Administrator's Guide
  4. HIPAA Narrated Training Slides for BAs
  5. Training on the new DCA Training Portal
  6. Creating your HIPAA Policy Guide Template
  7. Creating Your Client's HIPAA Policy Guide
  8. HIPAA FormPack
  9. Managed Documentation Services Agreement (MDSA)
  10. HIPAA TemplatePack
  • Contingency Plan
  • Business Continuity Plan
  • Emergency Mode Operations Plan
  • Disaster Recovery Plan
  • Data Backup & Restore
  • Pandemic EMOP
  • Risk Management
  • Continual Service Improvement
  • Test Your Knowledge Testing
  • Certificate
Important information about these courses

Not all courses are currently available. However you can sign up at any time. Call for dates.

HIPAA Contingency Plan (Lite)

Online/Slides/Workbook/Testing Portal

  • Contingency Plan Compliance Management Guide
  • Contingency Policy Statement Creation
  • Process & Procedure Identification and Task List
  • Contingency Plan Checklist
  • Buisness Continuity Plan Checklist
  • Disaster Recovery Checklist
  • Emergency Mode Operations Checklist
  • Test Your Knowledge
  • Certificate

Register Now!

This Workshop is limited in size and time availability. You must register between 4/14 and 4/30 for this program. Those who miss out must purchase the HIPAA Compliance Pack Program to obtain this information in greater detail. Scroll down to "Subscribe" and lock into this offer. Only 25 companies will participate in this round. This offer is limited to two employees per company. Up to 5 additional employees per company at an extra cost. Call for details.

164.308 Administrative Safeguards (Documentation Creation and Administration)

Includes:

Slides and Administrator's Workbook

  • Risk Assessment
  • Risk Management (Mitigation)
  • Sanction Policy
  • Information System Activity Review
  • Workforce Security Authorization
  • Workforce Clearance Policy
  • Termination Procedures
  • Information Access
  • Clearinghouse Access to Information
  • Security Awareness and Training
  • Patch Policy
  • Protection from Malicious Software
  • Login Monitoring
  • Password Management
  • Security Incident Procedures
  • Response and Reporting
  • Contingency Plan
  • Emergency Mode Operations Plan
  • Testing and Revision
  • Applications and Data Criticality
  • Evaluation
  • Business Associate contracts and other arrangements
  • Test Your Knowledge
  • Administrative Safeguards Certificate

164.310 Physical Safeguards (Documentation Creation & Administration)

Includes:

Narrated Slides and Administrator's Workbook

  • Facility Access Controls

  • Contingency Operations
  • Facility Security
  • Access Control and Validation Policy
  • Maintenance Records
  • Workstation Use
  • Device and Media Controls
  • Disposal/Destruction
  • Media Reuse (Sanitization)
  • Accountability
  • Data Backup and Storage
  • Test Your Skills
  • Physical Safeguards Certificate

Breach Notification

164.402 - Breach Definitions

164.404 - Breach Notification to Individuals

164.406 - Breach Notification to the Media

164.408 - Breach Notification to the Secretary

164.410 - Breach Notification by a Business Associate

164.412 - Law Enforcement Delay

164.414 - Administrative Requirements and Burden of Proof

Risk Assessment Training, Reporting, and Mitigation

Online training on how to perform a Risk Assessment and then describes the mitigation and reporting processes. (Portal Training)

164.316 Policies and Procedures and Documentation Requirements

Includes:

Slides/Workbook

  • Standard Policies and Procedures
  • Standard Documentation
  • Document Availability
  • Documentation Updates

164.306 Security Standards: General Rules

Provides the details of HIPAA Security Standards: 

Slides/Workbook

General Rules:

  • General Requirements
  • Flexibility of Approach
  • Applicable Standards Compliance
  • Implementation Specifications
  • Adopted Standards
  • Maintenance
164.312 Technical Safeguards (Documentation and Administration)

Includes:

  • Access Control
  • User Identification
  • Emergency Access Procedure
  • Automatic Logoff
  • Encryption and Decryption
  • Audit Controls
  • Alteration and Destruction
  • Person or Entity Authentication
  • Transmission Security
  • Integrity Controls
164.314 Organizational Requirements

Includes:

  • Business Associate Contracts
  • BAAs with Subcontractors
  • Group Health Plans
Common HIPAA Forms, Templates & Logs

Includes Breach Notification Form, Disaster Recovery Job Action Sheet, Disaster Recovery Site Information, DIsaster Recovery Team Contact Information, Disaster Recovery Team Responsibilities, Disaster Recovery External Contact Lists, Emergency Mode Operations Testing Result Checklist, Information Security Incident Form, IS DIsaster Recovery Team Status Report, Law Enforcement and Government Agency Contact Form, Media Sanitization and Disposal Verification Form, Recovery Resources Supply Checklist, System and Contact Information Form and more.

HIPAA Policy Guide Template

A policy Guide updatable to suit your company's HIPAA requirements. All requirements are listed and explained following by a company policy template. Modify the templates to suit your needs and add your Company Name.

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