Your current Service Library Classification Level (SLCL) is determined based on an audit of your system. First, you'll be emailed a series of online questions for you to answer in order to give us an idea of where you library stands. Secondly, if you store and retrieve your content on a documentation platform, such as IT Glue, we'll ask for an address and login credentials so we can take a look inside. This will help us with the Maturity Classification (MC). Once a classification is assigned, the assignment level tells us what you need with regards to training, forms, templates, policies, processes, procedures, etc. For example, if your organization is classified as a Level 1, you'll go through the training designed for that level and more importantly, designed to get you to the next level.
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