The Good Stuff!

Solving Information Design & Development Problems for 20+ years!

David R. Cote provides information design and development services to clients througout the country.
From user manuals to policies and procedures, we do it all. Perhaps you need training for your employees or are looking for some specialized knowledge on your existing business’s systems. No matter the case, MSP Smarts, a division of David R. Cote is the perfect place to get what you need. We are an IT documentation consultant agency specializing in technical documentation and compliance. Contact us today for an appointment at +16613409971.

Services Second To None

We help our clients achieve their business goals and objectives by providing world-class documentation and professional onsite or online training. We specialize in:

  • Hardware Manuals
  • Software Manuals
  • Policies
  • Processes
  • Procedures
  • Proof of Compliance Documentation
  • HIPAA Policy Guides
  • Associated HIPAA processes
  • MSP Guidance On Working with Covered Entities
  • IT Operations Documentation (Local/Federal)
  • Contingency Planning Processes and Training between MSPs and CEs
  • Online Help Systems or Manuals
  • Documentation Platform Consulting
  • Client or Employee Onboarding/Offboarding

Two Companies Working As One To Understand Your Business Requirements

David R Cote & Associates is actually the combination of two different companies. The parent company, David R. Cote & Associates is considered the parent company and fully oversees the MSP document service offerings by mspSmarts. High-profile and high-complexity projects are handled by the parent company.David R. Cote & Associates

David Cote has been around for quite a while and specializes working with clients who want traditional documentation such as installation guides, user manuals, quick starts, administrator guides, online help, traditional and online training. Companies that build hardware or create software applications typically use David R. Cote & Associates in order to complete their documentation projects.mspSmarts

mspSmarts typically works on projects for Managed Service Providers (MSPs) Federal Credit Unions, and companies that must manage compliance issues and audits.

Types of documents typically include:

  • Policies
  • Processes
  • Procedures
  • Plans
  • Logs
  • Forms
  • Proof of Compliance
  • Policy Guides
  • HIPAA Process and Training

Information Design & Development Services

All services
All services
Information Design & Development
Self Help
SL Development Plans

Information Design & Development

Self Help

SL Development Plans

Training, Tools, Templates & Much More

HIPAA Compliance Pack Program

A full year of training portal access, support, standardized templates, forms, knowledge management...

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    HIPAA Contingency Plan (Lite)

    Online/Slides/Workbook/Testing Portal

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      Important information about these courses

      Not all courses are currently available. However you can sign up at any time. Call for dates.

      164.308 Administrative Safeguards (Documentation Creation and Administration)


      Slides and Administrator's Workbook

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      164.310 Physical Safeguards (Documentation Creation & Administration)


      Narrated Slides and Administrator's Workbook

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      Breach Notification

      164.402 - Breach Definitions

      164.404 - Breach Notification to Individuals

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      Making things easy!

      Free consultation
      Accept debit/credit cards
      By appointment only
      Payment Plans
      Remote or onsite training
      Ticketing system
      Free documentation system audit
      Spoken languages:


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      Please note that MSP Smarts may not be able to honor booking requests made.