The Good Stuff!

Solving Information Design & Development Problems for 20+ years!

David R. Cote provides information design and development services to clients througout the country.
From user manuals to policies and procedures, we do it all. Perhaps you need training for your employees or are looking for some specialized knowledge on your existing business’s systems. No matter the case, MSP Smarts, a division of David R. Cote is the perfect place to get what you need. We are an IT documentation consultant agency specializing in technical documentation and compliance. Contact us today for an appointment at +16613409971.

Services Second To None

We help our clients achieve their business goals and objectives by providing world-class documentation and professional onsite or online training. We specialize in:

  • Hardware Manuals
  • Software Manuals
  • Policies
  • Processes
  • Procedures
  • Proof of Compliance Documentation
  • HIPAA Policy Guides
  • Associated HIPAA processes
  • MSP Guidance On Working with Covered Entities
  • IT Operations Documentation (Local/Federal)
  • Contingency Planning Processes and Training between MSPs and CEs
  • Online Help Systems or Manuals
  • Documentation Platform Consulting
  • Client or Employee Onboarding/Offboarding

Two Companies Working As One To Understand Your Business Requirements

David R Cote & Associates is actually the combination of two different companies. The parent company, David R. Cote & Associates is considered the parent company and fully oversees the MSP document service offerings by mspSmarts. High-profile and high-complexity projects are handled by the parent company.David R. Cote & Associates

David Cote has been around for quite a while and specializes working with clients who want traditional documentation such as installation guides, user manuals, quick starts, administrator guides, online help, traditional and online training. Companies that build hardware or create software applications typically use David R. Cote & Associates in order to complete their documentation projects.mspSmarts

mspSmarts typically works on projects for Managed Service Providers (MSPs) Federal Credit Unions, and companies that must manage compliance issues and audits.

Types of documents typically include:

  • Policies
  • Processes
  • Procedures
  • Plans
  • Logs
  • Forms
  • Proof of Compliance
  • Policy Guides
  • HIPAA Process and Training

Information Design & Development Services

All services
All services
Information Design & Development
Self Help
SL Development Plans

Information Design & Development

Self Help

SL Development Plans

Training, Tools, Templates & Much More

Understanding how policies, processes, and procedures work

This course describes how the 3 Ps (Policies, Processes, and Procedures) work together. A clear understanding of 3P is key to arranging and creating documentation that works!

Service Library - Get me Started!

Online Training

Narrated Slides

Continual Process Improvement

  • Online Course
  • Narrated Slides
  • Online Training

Teaches you how to analyze your content to identify areas that require improvements and the methods to implement updated content into existing documents.

Service Library - Optimized Organization

Organization is key when searcing for content. This course helps you organize your cotent for utmost optimization.

Knowledge Retention and Process Engineering

This course teaches you how to retain harvest and retain knowledge during normal everyday operations. 

Let's audit and manage an upgrade to your service library

Answer a number of questions do help us analyze your current service library. We'll take that information, analyze it, and create a report showing strengths and weaknesses.

Making things easy!

Free consultation
Accept debit/credit cards
By appointment only
Payment Plans
Remote or onsite training
Ticketing system
Free documentation system audit
Spoken languages:


Subscribe to our website to get the help and information you need. Take advantage of free and premium services including online training, free templates, forms, tips, tricks and more. Subscribe here and we'll email a questionaire and additional information to set up your account.

Please note that MSP Smarts may not be able to honor booking requests made.