David R. Cote provides information design and development services to clients througout the country.
From user manuals to policies and procedures, we do it all. Perhaps you need training for your employees or are looking for some specialized knowledge on your existing business’s systems. No matter the case,...
We help our clients achieve their business goals and objectives by providing world-class documentation and professional onsite or online training. We specialize in:
David R Cote & Associates is actually the combination of two different companies. The parent company, David R. Cote & Associates is considered the parent company and fully oversees the MSP document service offerings by mspSmarts. High-profile and high-complexity...
This course describes how the 3 Ps (Policies, Processes, and Procedures) work together. A clear understanding of 3P is key to arranging and creating documentation that works!
Teaches you how to analyze your content to identify areas that require improvements and the methods to implement updated content into existing...
Organization is key when searcing for content. This course helps you organize your cotent for utmost optimization.
This course teaches you how to retain harvest and retain knowledge during normal everyday operations.
Answer a number of questions do help us analyze your current service library. We'll take that information, analyze it, and create a report showing strengths and weaknesses.
Standard hourly rates apply. Let us create your installation guide, user manual, quick start, administrator;s guide, training manuals, audit responses, product documentation such as online help, datasheets, manuals, support manuals, etc.
Documentation Related KPIs
Incidents resolved remotely
Average rate of open instances
Rate of incidents resolved by Tier 1 support
Incident response time
First time resolution rate
A full year of training portal access, support, standardized templates, forms, knowledge management...
Not all courses are currently available. However you can sign up at any time. Call for dates.
Slides and Administrator's Workbook
Narrated Slides and Administrator's Workbook
164.402 - Breach Definitions
164.404 - Breach Notification to Individuals
164.406 - Breach Notification to the Media
164.408 - Breach Notification to the Secretary
164.410 - Breach Notification by a Business...
Online training on how to perform a Risk Assessment and then describes the mitigation and reporting processes. (Portal Training)
Provides the details of HIPAA Security Standards:
Includes Breach Notification Form, Disaster Recovery Job Action Sheet, Disaster Recovery Site Information, DIsaster Recovery Team Contact Information, Disaster Recovery Team Responsibilities, Disaster Recovery External Contact Lists, Emergency...
A policy Guide updatable to suit your company's HIPAA requirements. All requirements are listed and explained following by a company policy template. Modify the templates to suit your needs and add your Company Name.
Subscribe to our website to get the help and information you need. Take advantage of free and premium services including online training, free templates, forms, tips, tricks and more. Subscribe here and we'll email a questionaire and additional information to set up your account.
Please note that MSP Smarts may not be able to honor booking requests made.